We endeavour to dispatch all products ordered within 72 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. ADE.C’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.
ADE.C insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by ADE.C. You also accept the associated transfer of responsibility in the same way.
Unless otherwise stated, this Returns Policy applies to both in-Store purchases and online purchases.
Merchandise may be exchanged (subject to stock availability) or returned within 7 days of purchase (in the case of in-Store purchases) or receipt (in the case of online purchases) of Merchandise provided that:
(1) all tags, certificates, warranties, care instructions, product labelling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise;
(2) the original invoice is presented; in the case of returns or exchanges of online purchases in Store, the credit card used to purchase the Merchandise must also be presented;
Returns or exchanges outside 7 days of purchase or receipt of Merchandise (as the case may be) may be accepted at the sole discretion of ADE.C.
For online purchases, international returns must be sent via DHL Express. Customers will take full responsibility for the returns if they do not send the Merchandise via DHL Express. ADE.C reserves the right to refuse returns that are not made via DHL Express.
For online purchases, returns or exchanges in Stores can only be made in the Stores of the country where the online orders are made.
Refunds will be made for the original purchase amount, on presentation by the customer, of the original invoice within 7 days of purchase (in the case of in-Store purchases) or within 7 days of receipt of the Merchandise (in the case of online purchases). Except for refunds for defective merchandise.
For refunds for online purchases, initial shipping, taxes and duties will not be refunded unless the Merchandise is defective in which case a full refund will be made subject to inspection and compliance.
Any free promotional gift issued with the returned Merchandise must also be returned.
For in-Store purchases, any Defective Merchandise must be presented at the relevant counter of purchase at ADE.C with the original invoice within 7 days of purchase and must be photographed by ADE.C staff on receipt and return to the customer. Customers must sign a waiver to indicate their acceptance that ADE.C assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment.
For online purchases, customers should contact ADE.C in respect of any Defective Merchandise immediately by emailing the Customer Care team. Shipping, tax and duties’ costs on the Defective Merchandise will not be charged. ADE.C reserves the right to request photographic support regarding Defective Merchandise before authorising a return. If requested, the Customer shall sign a waiver to indicate their acceptance that ADE.C assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment.
Customers may present Merchandise that has been damaged after purchase for repair by the Supplier at the customer’s sole cost provided that the customer agrees to accept ADE.C’s “in and out waiver” procedure pursuant to which the customer signs a waiver to indicate their acceptance that ADE.C assumes no liability in respect of the damaged Merchandise but will present it for inspection to the Supplier for assessment for repair and quotation for the customer’s approval and at the customer’s sole cost. ADE.C will only undertake repairs requiring replacement of spare parts for current season Merchandise purchased from Ladies Shoes and Accessory departments.
Customers are permitted to exchange Merchandise other than Excluded Items for a different size in the same colour and style based on stock availability. If a different size is unavailable then an alternative style and colour may be considered.
For exchanges of online purchases, shipping, taxes and duties on size-exchange replacements will not be charged after the initial delivery.